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Information Technology

You are here:Home » Products » Professional Indemnity – UK » Information Technology

Information Technology and PI

IT is the backbone of many businesses yet is poorly understood by many. There is often an enormous mismatch between client and professional expectation, probably unique to the IT industry as regards professional indemnity claims.

Moreover, the IT industry ranges across an extremely wide variety of services, from outsourcing through bespoke software, hardware sales, configuration and installation to recruitment and internet services. IT risks used to be treated as ‘Miscellaneous’ but, as the industry has emerged into one of worldwide importance, so the understanding of the legal profession (and thus insurers) has led to a specific focus on IT in its own right.

At MUM, we offer cover on leading edge terms, specifically addressing the issues encountered by IT professionals. MUM can provide cover for IT professionals ranging from individual contractors and small consultancies to large, international companies.

Features of our IT policy that are different to traditional PI include dealing with:

  • The issue of product supply, in particular that software itself is a product
  • Virus transmission
  • The fact that a client will often simply refuse to pay rather than make a claim.

Claims Examples

  • The insured designed a customer management software package. It was alleged that the software failed to comply with the agreed functionality. Amount paid: £350,000
  • The insured configured an off-the-shelf software package for use by the client, and sold and installed associated hardware. There were serious difficulties following installation, leading to the client refusing to pay the balance outstanding and threatening a claim. Insurers paid the outstanding balance to the insured, avoiding the expense and reputational damage of a legal case. Amount paid: £55,000
  • It was alleged that there were substantial deficiencies in the design of a software package, resulting in the system failing to meet the client’s requirements. Amount paid: £450,000.

What makes the difference?

Flexible attitude to underwriting and premiums
‘Can do’ approach to risk with each risk evaluated on its merit
Industry-specific wordings
PI and Liability covers for SME businesses
£5 million Limit of Indemnity for PI
Aggregate and any one claim wordings as standard
Primary and excess layers
Tailor made schemes

Related downloads

Proposal Forms DownloadsAll Proposal Forms


Summaries DownloadsAll Summaries


Wordings DownloadsAll Wordings


Search ClausesSearch All PI Clauses

Contact us

Link House, St. Mary’s Way, Chesham, Buckinghamshire, HP5 1HR
Telephone: +44(0) 1494 770700
Fax: +44(0) 1494 774724
Email: info@manchesterunderwriting.com
When we offer insurance products we will state clearly which insurer will underwrite the policy. Any description of cover on this website does not include all terms, conditions and exclusions of any cover we may provide, which will be contained in the policy wording itself.

Contact Us

info@manchesterunderwriting.com

01494 770700

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We make every effort to deliver a high quality service to our customers. If you have a complaint about our service, or about a claim, we operate a swift and effective complaints handling procedure. To find out more click here.
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Manchester Underwriting Management is a trading name of Pen Underwriting Limited which is authorised and regulated by the Financial Conduct Authority (FCA number 314493). Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AW. Registered in England and Wales. Company Number: 5172311.

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