Michelle began her insurance career providing underwriting support across a range of commercial insurance classes, before progressing into a Professional Indemnity underwriting role.
She subsequently gained extensive operational and underwriting support experience, working across policy administration, credit control and underwriting support functions. Michelle joined MUM in March 2010, with responsibility for bordereaux management, broker accounts and operational processes. She went on to manage the accounts team from 2021 before moving into the role of Senior Underwriting Assistant within the UK Professional Indemnity team in February 2025.